Insufficient performance and unfairness | Community Mentor Help

collektor53 · 2024-09-25T06:04:26.749000Z

Hello here’s my case! I’ve been a pro on this site for 17 years with very good ratings (3 negative out of 2400 positive, including 2 for out-of-stock items) and practically always top reliability this month I was hit with a 6% pre-tax increase on all my sales because of the sudden switch to the insufficient performance status, and the reason is unresolved disputes by the seller; in my case 11 defects out of 3340 transactions, or 0.33%, at 0.33 I’m a bad seller and at 0.30 or less I would have been top reliability like before look for the inconsistency! No intermediate status for this defect So only 1 defect per 300 transactions is allowed, it’s no longer excellence that’s being demanded!!!! what leaves me puzzled in all this is that the majority of my defects are linked to delivery delays or the package being lost by the post office, and I want to be clear that these are not shipping delays on my part! and I also want to point out that the post office loses 1% of parcels according to statistics! In short, eBay indirectly requires us to refund spontaneously at the slightest delay and especially as soon as a dispute is opened by a buyer; in fact, if they ask eBay to step in, we no longer have control and it’s over, the penalties are recorded for a whole year some items still have a certain value and refunding them after 12 days of shipping, and abroad on top of that, without waiting for the results of the post office’s investigation, which on their side take about a month to reply!!!!! This becomes a deep injustice toward us sellers I also want to point out that if we refund the buyer and they eventually receive the item the next day or in the following days, they have no obligation to pay for the item, and this is another injustice because eBay only advises us to ask whether the buyer would kindly be willing to return the payment! today I’ve come to understand that I have to refund the buyer at the slightest delay by the post office, otherwise eBay’s punishment will be severe and could go as far as exclusion, but 6% of my revenue already represents 500 euros a month, that’s already an incentive to leave the site, it’s already a form of exclusion I hope eBay reads my message, maybe they’ll think about this unfair, inconsistent situation, it simply makes no sense I invite eBay to look at my history, my profile, and tell me whether, despite everything, I’m considered a bad seller! if only they protected us by guaranteeing the return of payment once delivery is confirmed, that would simply be common sense and good business sense I invite people facing this problem to also write to eBay because I think that for many of us, we won’t be able to keep going any longer I remind you: one delay not spontaneously refunded over 300 transactions j have a good day everyone

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Insufficient performance and unfairness | Community Mentor Help | eBay France