A little information about refunds made to buyers, how to lose customers | Community Mentor Help

cidaris_fr · 2026-02-13T20:25:59.561000Z

JUST TO GIVE YOU A LITTLE EXAMPLE OF WHAT CAN MAKE YOU LOSE CUSTOMERS: A BUYER ORDERS 11 ITEMS FROM ME ON FEBRUARY 3. HE CAN'T FIND THE PROCEDURE (ALMOST IMPOSSIBLE TO FIND!) TO REQUEST THE TOTAL FOR A COMBINED ORDER AND SO PAYS SHIPPING FEES 11 TIMES!!!!! I IMMEDIATELY REFUND HIM THE FULL SHIPPING COSTS THAT SAME DAY TO THANK HIM FOR HIS TRUST. ON FEBRUARY 11, 8 DAYS LATER, HE STILL HAS NOT RECEIVED THE 146.50 EUROS THAT I REFUNDED TO HIM.

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A little information about refunds made to buyers, how to lose customers | Community Mentor Help | eBay France