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Can we still get a callback from eBay customer service?
Hello,
Having run into a problem with an item I bought that was lost by the carrier, I'm trying to get eBay customer service to call me back so I can find out what to do next; however, it seems that you can no longer request a callback from customer service,
Could you tell me whether it's still possible to get a callback from customer service and, if so, what the procedure is to follow,
Kind regards,
VG
7 comments
*miss-tigri*
Mentor3 weeks agoHello @vincentguerin
The procedure is here Get help for an item that hasn't arrived
You can ask eBay for help by going to the bottom of the link.
vincentguerin
OP3 weeks agoHello,
Thank you for your response on the next steps, however do you know if it is still possible to get a callback from eBay or if this procedure no longer exists.
Kind regards,
Vincent.
francexpressdeal
Mentor3 weeks agoHello @vincentguerin
officially, it is now no longer possible to have eBay call you back.
We’ll see what happens if you request it during a chat conversation...
I noticed that if you send an email there is a box you can check in front of the sentence "Yes, eBay may contact me at the registered phone number to clarify my request or respond to it. We will do our best to reply to you by email as soon as possible. However, it may be useful to discuss your request by phone in order to provide you with a faster and more accurate response. By checking this box, you agree that we may contact you by phone if it helps us better handle your request. We will call you only at the phone number associated with your account."
eBay in all its glory: they acknowledge the usefulness of a call in some cases, but still remove that means of communication...
vincentguerin
OP3 weeks agoThank you for your response,
Kind regards,
Vincent
*miss-tigri*
Mentor3 weeks agoIt seems that you no longer have the option to be called back, but only to “ chat ” by clicking on “ other options ” ..
The human disappears in favor of AI 🥴
vincentguerin
OP3 weeks agoThanks for the clarification, I find the end of this feature quite a shame, which, in my eyes, was very practical.
Kind regards,
Vincent.
*miss-tigri*
Mentor3 weeks agoAccording to @francexpressdeal ’s message, ( hi👋) ,there might still be a way..Good luck to you