No more access to my usual eBay account... | Community Mentor Help

motobike31 · 2025-06-12T18:09:15.655000Z

Hello, I can no longer log in to my eBay account, even though it has been active for more than ten years, maybe fifteen... And this has been the case since I wanted to make a sale. (I used to sell an item or two from time to time before). When I enter my old username and password, eBay asks me to verify my identity (photo of ID card and even a selfie lol.) in order to log in to my account. Also, I do not have a mobile phone, just a landline. I would like to get my account back only as a buyer... So I just opened this account in order to be able to post here (and without having to send a photo of an ID card or anything else)... Should I abandon my old account and its still positive feedback and continue with this one which is brand new? And how do I close my old account if needed, since I can't log in? thanks everyone and see you later... Jerome.

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