Invalid collection point

Question

Hello, A buyer buys an item from me, but when it comes time to print the delivery slip once the fees have been paid by credit card, since my shipping costs are free, it says: "invalid pickup point". The problem is that the delivery point, which is a bakery, has been closed for 3 days, and the bakers did not inform anyone of their closure, so the order was placed twice, Ebay refunded me, but not the shipping costs. So the 3rd time, the buyer also tells me that she was refunded and asks me to reli...

koalagris · Accepted Answer

Good evening @annick777    "Tomorrow the bakery will be open, but I'm fed up" = your buyer is sweet, but she is still the one best placed to know that her preferred pickup point is closed for 3 days...   "the fees paid by card, because my shipping costs are free" = even if they were charged on the listing, it is always up to the seller to buy the shipping label; on eBay there is no prepaid shipping slip available to the seller.   "So I lost 3 x the delivery price of 2.99 euro...