Pickup point different from the one selected | Community Mentor Help

rhomunu-_0 · 2025-10-02T08:56:13.146000Z

I just received a product at a pickup point that isn't the one I selected at checkout. It's weird because the seller did have the information about the pickup point I chose, but eBay provided a Mondial Relay label with a different pickup point. This is not a case of the pickup point being unavailable. From what I've been able to piece together, this is an internal issue at eBay: my postal address (delivery via La Poste) is different from my personal address because it makes life easier for me… But for Mondial Relay deliveries I choose pickup points close to my personal address (because that also makes life easier for me). However, it seems that the pickup point given by eBay for the Mondial Relay label is “associated” with the postal address (close to my postal address). Yet I repeat: on the order it is indeed a pickup point close to my home, and the seller did indeed indicate this pickup point on their invoice! So eBay does not take into account the pickup point choice we make when paying. I would like to know whether this could be fixed in the future. Many thanks.

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