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Return Policy
Summary: matmul56 expressed concerns about an item sold on eBay, where the buyer is requesting a return for a damaged item. After agreeing to the return, the seller is worried that the buyer still hasn’t sent the package back after a week and is wondering what the consequences will be. *miss-tigri* suggested asking eBay to step in, providing a link to help resources for handling returns and refunds.
I’m writing here as a seller because I need help.
I recently sold an item on this wonderful platform that is eBay (irony). And the buyer is asking me to return it because it was damaged. In good faith, I accept the return and send them the return label.
My question is this: what happens if the buyer never sends the package back to me (it’s been more than a week since they were supposed to do it)?
Will the dispute be closed? Will the buyer be refunded while keeping the item, even though I did what I was supposed to?
Regards.
1 comment
*miss-tigri*
Mentor2 years agoGood evening
Ask eBay to step in:
https://www.ebay.fr/help/selling/managing-returns-refunds/grer-les-retours-objets-manquants-et-remboursements-vendeurs?id=4079&st=3&pos=7&query=G%C3%A9rer%20les%20retours%2C%20objets%20manquants%20et%20remboursements%20(vendeurs)&intent=Retour&lucenceai=lucenceai&docId=HELP1111