LockedDiscussion interactions are currently paused.Community Mentor HelpChevronRightIconWithdrawal without reasonHello, I was charged €27 for a sale that was canceled because of the buyer, so I didn't receive €0, but I lost 😅thomc_350View listingsPosted 2 years ago·Last reply 2 years ago See original 1 commentComment NewestkoalagrisMentor2 years agoView listingsGood evening @thomc_35 "because of the buyer" = meaning what exactly? There are no fees if you follow the cancellation procedure on the reason "at the buyer's request": https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=5&query=Avoirs%20des%20frais&intent=frais%20de%20commission&lucenceai=lucenceai&docId=HELP1304 Or for non-payment: https://www.ebay.fr/help/selling/getting-paid/rsoudre-les-litiges-pour-objet-non-pay-avec-les-acheteurs?id=4137&st=3&pos=1&query=R%C3%A9soudre%20les%20litiges%20pour%20objet%20non%20pay%C3%A9%20avec%20les%20acheteurs&intent=objet%20non%20pay%C3%A9&lucenceai=lucenceai&docId=HELP1091 Is that what you did (and within the required time frame)? If so, check with customer service: contact link all the way at the bottom of the help pages Kind regards See original
koalagris
Mentor2 years agoGood evening @thomc_35
"because of the buyer" = meaning what exactly?
There are no fees if you follow the cancellation procedure on the reason "at the buyer's request":
https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=5&query=Avoirs%20des%20frais&intent=frais%20de%20commission&lucenceai=lucenceai&docId=HELP1304
Or for non-payment:
https://www.ebay.fr/help/selling/getting-paid/rsoudre-les-litiges-pour-objet-non-pay-avec-les-acheteurs?id=4137&st=3&pos=1&query=R%C3%A9soudre%20les%20litiges%20pour%20objet%20non%20pay%C3%A9%20avec%20les%20acheteurs&intent=objet%20non%20pay%C3%A9&lucenceai=lucenceai&docId=HELP1091
Is that what you did (and within the required time frame)?
If so, check with customer service: contact link all the way at the bottom of the help pages
Kind regards