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First international shipment
Summary: adelidebae, a new seller on eBay, shares her experience with a first international shipment to the United States that was returned by USPS. She details the customs documents that were prepared and asks for advice on the correct procedures for shipments with Colissimo. francexpressdeal suggests checking a guide from La Poste and contacting international customer service for more information. adelidebae also receives an email address from customer service to try submitting another help request.
Hello,
I’m a new seller on eBay and I’ve just completed my very first international sale, to the United States.
I prepared the shipment with Colissimo online following the available instructions: CN23, pro forma invoices, item description, HS code, shipping label, etc. The parcel was accepted by La Poste, but USPS then blocked it and it is currently being returned to France. For now, I still don’t have the exact reason for the return.
I’ve searched through every possible tutorial on shipments to the United States. I did include the 4 copies of the CN23 and 2 pro forma invoices
Before sending it back, I’d really like to understand what could have caused the problem so I don’t make the same mistake again.
In particular, my customs documents were placed in a folded A4 pouch and attached to the parcel. I thought they were protected that way while still being available in case of inspection.
Could experienced sellers here tell me how you actually handle an eBay shipment to the United States with Colissimo, especially regarding how the customs documents are presented?
I’d really appreciate any advice or feedback from your experience. Thank you so much!
lingma85
Mentor1 month agoHello @adelidebae
To add to @francexpressdeal 's message (which I greet), take a close look at what Colissimo prescribes for shipments to the US...
Export to the USA: customs formalities to anticipate
and more specifically the paragraph concerning toys...
There is probably a detail missing from your documents regarding this item, which is why USPS refused it...
Best regards
.
francexpressdeal
Mentor1 month agoHello @adelidebae
check this La Poste link (the step-by-step guide "how to put your customs paperwork on your package") :
https://www.laposte.fr/fiche-destination/envoi-colis/etats-unis
Regarding the return reason, contact La Poste customer service at 36 31 and ask for international customer service.
Have you checked the tracking on La Poste France as well as on USPS?
adelidebae
OP1 month agoYes, absolutely, I looked at both links carefully, and when I contact La Poste customer service about this shipment, they tell me they can't put me through to an advisor because they don't have any information about this parcel
Thank you for the link, I'll take a look because I followed the procedure on La Poste's website
francexpressdeal
Mentor1 month ago@adelidebae
for La Poste's international customer service, you can try sending a request to this email address: ci.client@laposte.fr
adelidebae
OP1 month agoThank you for your help