sale price different from the item's purchase price following an offer received from the buyer | Community Mentor Help

samue-ruqui · 2025-05-08T01:19:56.044000Z

Hello everyone, I have a UK buyer who bought an item from me for 65 euros + 14 euros shipping. Looking at the shipping costs, I realize that the item price is 55.71 euros + shipping and export tax. In terms of eBay fees, I was benefiting from 70% off the total commissions. However, 9.29 euros have disappeared. I contact eBay, the adviser on the phone doesn't understand and tells me she will call me back on Friday. In the meantime, I contact the buyer to ask if she received an offer. She actually tells me that she received an email from eBay (as if I had sent it) telling her that she is entitled to a 14% discount (see the attached photo of what she received). I should point out that I was not the one who sent this email or made an offer. As a result, she bought it but surprise: the 14% was automatically taken off by eBay from my sale price of 65 euros, bringing it down to 55.71 euros. Legally, since when has eBay been sending emails like this with promotions while pretending to be the seller in order to trigger a purchase (well, I would call it forced selling, which is forbidden by law) and deducting these 14% from my sale. I asked eBay to recalculate the fees based on the actual sale price, namely 65 euros and not 55.71. Have you ever had this problem? How is eBay going to solve this problem? By recalculating the fees and adding the missing 9.29 euros? Because it is indeed up to them to cover the 14% they offered the buyer. Thanks for your feedback 🙂

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sale price different from the item's purchase price following an offer received from the buyer | Community Mentor Help | eBay France