Problem editing the slip for shipping

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Summary: lefe9771 is having problems getting a shipping label for an order to Italy, despite having successfully made several international shipments before. After unsuccessful attempts on the app and website, and unhelpful advice from online support, lefe9771 is worried about the impact on their buyers and is considering using the post office directly to handle the shipments. They’re asking the community for help solving this problem.

Hello community,

I'm new here, and I've been selling since September 14. Everything was going fine until this morning when I wanted to get a shipping label to process the order. I should note that I've already completed 18 shipments, including 1 to Germany, 1 to Portugal, 1 to Spain, and the rest within France.

An order for Italy came through and then I got a message saying « something went wrong please try again » and underneath « no service is available »

I tell myself it's a bug or an update, I wait, but nothing. I use the app so I try on the website... same thing, it gets stuck.

I ask for online help, which is complicated between us, and they tell me I have to go through the site, that it's safe and it will work. I'm not too keen on the process of paying with my bank card, especially since I have enough in my eBay account, but I make an effort to follow the advice from the help desk.

Except I click in all the right places, choose the right options, the total amount to pay is correct, so I start entering the card details, I click, and nothing happens.... And then NOT FOUND and it blocks again....

Whether I'll be charged, I don't know, but I have 2 buyers waiting for their packages and this setback is annoying me, and above all what should I do? Unless I go to the post office and handle it while keeping the shipping proof safe.

I should mention that late this morning, I made another sale for Germany and I didn't have any problems

Everything went well and the package is in the truck.

Thanks for taking the time to read me, and if anyone knows a solution to this problem, I thank them in advance.