Problem with bank account authentication | Community Mentor Help

thidel-1081 · 2025-09-19T15:12:16.043000Z

I keep getting this message displayed in red: "We could not verify some of the information you provided. To allow us to resume the verification process, you will need to update your account information before Oct. 12, 2025 to avoid further restrictions." ... but the IBAN account is correctly registered and I even received a charge of €0.01 on this account... Does anyone know the reason? Thanks in advance.

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