Problem with the DHL return slip: solutions and tips
Summary: ergr405 ran into a problem with a DHL return slip that turned out to be invalid at the counter. They’re looking for advice or similar experiences from other participants to figure out how to solve this issue, especially wondering whether contacting customer service was helpful for others.
Hello everyone,
I recently ran into a problem with a DHL return slip. When I tried to present it at the counter, it turned out to be invalid. I'm a bit lost and not really sure how to fix this problem.
For those who have already been through a similar situation, could you share how you resolved it? What steps do you recommend taking to fix this kind of error?
Did you have to contact customer service, and if so, were they helpful? Any experience or advice would be welcome to help those of us who might find ourselves in a similar situation.
Thanks in advance for your help!
lingma85
Mentor1 month agoHello @ergr405
If the DHL label you received is invalid, that should not stop you from returning the product you don't want ...
All you need to do is create another one with DHL using the information you have about your seller...
you pay for it and ship it...
The invalidity of a return label may be due to the fact that it is in a foreign language that is not recognized at the DHL counter in France...
which is normal...
Kind regards
.