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ISSUE with a purchase and return request
Summary: renaud7521 described a problem with returning an item bought on eBay. Although the seller received the returned item, the eBay site still shows the package as not returned because of a bug. *miss-tigri* suggested contacting eBay customer service to resolve the issue. francois-o also advised following this approach and offered direct help via social media if needed.
Hello,
Hello,
I bought an item, but it does not match the description. I asked the seller to return the item.
The seller accepted my request and I received a Colissimo return slip.
I print the slip, pack the item, and drop it off at the post office.
The seller has received the item.
The problem is that the Ebay return tracking platform is stuck at the return slip printing step (which is bugging, because the slip is no longer valid with a weird English error message that starts with "This is unexpected").
As a result, Ebay considers that I did not send the item back, even though the seller did receive it.
What can I do now?
Thank you in advance for your help.
francois-o
Hello @renaud7521 ,
I'm sorry to read that you're having a bad experience with the return of your order.
If there's a bug and you can't update the tracking status on your side, then I invite you to follow the link provided by @*miss-tigri* .
Customer service will be able to update the parcel tracking on the return and if the seller confirms delivery then they will be able to initiate the refund.
Otherwise, you can contact me directly on our social networks: Facebook / Twitter / Instagram, I'll look into it directly for you.
Regards
François
*miss-tigri*
Mentor2 years agoHello
If you can't enter the tracking number in the return request, contact customer service
https://www.ebay.fr/help/call_us?type=ContactUs&topicId=4379&l1label=Retours%20et%20remboursements