ISSUE with a purchase and return request | Community Mentor Help

renaud7521 · 2023-10-09T23:02:55.712000Z

Hello, Hello, I bought an item, but it does not match the description. I asked the seller to return the item. The seller accepted my request and I received a Colissimo return slip. I print the slip, pack the item, and drop it off at the post office. The seller has received the item. The problem is that the Ebay return tracking platform is stuck at the return slip printing step (which is bugging, because the slip is no longer valid with a weird English error message that starts with "This is unexpected"). As a result, Ebay considers that I did not send the item back, even though the seller did receive it. What can I do now? Thank you in advance for your help.

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ISSUE with a purchase and return request | Community Mentor Help | eBay France