problem with a buyer | Community Mentor Help

smeglion · 2024-05-22T08:40:17.599000Z

hello, I put up a premium battery for iPhone 11 for 20€ with free shipping, then I got a buyer with the username [Pseudo] who made the payment. so I packed it and sent it by tracked letter through the post office for 5€ at my expense and I put the tracking number on the shipment. I want to point out that I sent the battery as soon as it was paid for. then a week later I received the mail with a notice from the postal worker saying that there was no name on the mailbox because it is an apartment building and it was sent back to the sender. I send a simple message to the seller to find out whether he received it well because I consider that it is not up to me to recover the package and deal with the follow-up, and he replies 3 weeks later to tell me that he did not receive the battery or the ribbon cable that he apparently bought from another member. anyway, for the ribbon cable I did not react, but I sent him the photo of the unopened package with the battery still inside and I explain to him that I paid 5€ for shipping and that the postal worker could not deliver it to the mailbox at this address, which was the correct one because he had confirmed it to me again before I sent him the photo, so I simply ask him to pay the fees to send it again because it is not a mistake on my part but on his. he explains to me that for him it is a mistake by the postal worker and that I am responsible and he does not want to pay the shipping costs and that if I do not send it he wants a refund because he says he received nothing. I explain to him that he can be refunded but that since I paid 5€ for shipping plus the eBay fees I only have 12€ left out of 20€ and so I am willing to refund him 12€; he does not agree and wants a full refund and acts as if it were all my fault, that I am not serious and that he wants to contact eBay and I am taking the lead because this is really bad faith. what recourse do I have? thanks

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