Problem with a refund | Community Mentor Help

fabme-6442 · 2025-09-14T22:34:23.747000Z

Good evening. I’m asking for help because I can no longer get in touch with eBay customer service. It’s impossible to get them to call me back. Since I’m a disabled adult, I tried the contact option offered via messaging and I didn’t even get a reply. I opened a dispute for an item I received 36 days ago now. The seller accepted the return. He provided a return slip via Mondial Relay. I downloaded the slip as eBay suggests and sent the package back. The package was received by the seller, who also confirms it. I have the full return tracking and therefore proof of receipt. But eBay still keeps asking me to send the item back before the 17th. I sent it back on September 3. Apparently the carrier probably didn’t do what was needed to notify eBay. The seller left me to deal with everything and took ages to communicate. Since I can no longer get in touch with eBay customer service, I wanted to know if anyone knew a way to contact them, since the phone callback no longer works (supposedly there’s an issue on my side regarding cookies, incorrect information... etc ??? I haven’t changed anything on my phone. I tried other phones. I also changed the number to my daughter’s. Nothing works.The amount involved is very significant for me given my disability allowance, and I’m afraid of losing the amount charged even though the item was sent back and received by the seller. He confirms that for me. I’m worried that, since the deadline is the 17th of this month, I’ll lose the funds involved and end up without the item as well. It’s an uphill battle for me and I’m getting exhausted. I don’t think I’m the only one in this situation, but I don’t understand why, whereas before (until early August), I never had a problem getting a callback from customer service. Now it’s impossible, knowing that I have no other means provided to me to communicate with customer service. I’m not on any social networks. I really struggle to understand why no option is being offered to me.If anyone can help me, I would really appreciate it because I’m completely at a loss.Thank you in advance

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Problem with a refund | Community Mentor Help | eBay France