Problem contacting buyer and mandatory refund | Community Mentor Help

gabe-ju · 2024-11-23T10:09:12.122000Z

Hello, It’s been several weeks that I’ve been trying to solve the following problem: I sold an item in the USA, by taking photos and explaining everything properly. The person received the item and told me it wasn’t the right item (despite the 10 photos in the listing) So he made a request and return (which I had refused) and he filed a "claim" for a refund, which he won immediately. Despite an appeal, eBay wouldn’t hear anything of it (despite the explanations I provided). I asked for the item to be returned, contacted the buyer several times, but no response from him. eBay is asking me for a full refund (sale price + fees) even though the buyer hasn’t returned anything... I asked eBay to help me but they tell me I need to contact the buyer (which I’ve done several times, but no news from him). Conclusion : I end up paying fees + losing a sale without even getting the item back, and this seems normal to eBay. I’m not new to the platform, I have more than 1000+ positive feedbacks, I’ve been buying and selling for several years... The item is as follows: [Lien]

Discussions

Problem contacting buyer and mandatory refund | Community Mentor Help | eBay France