Problem withdrawing funds on your platform

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Summary: zakajm_0 reported a problem withdrawing funds on a platform, saying that an additional deposit is required, which seems unusual. koalagris and francexpressdeal advised contacting customer service, while lingma85 explained that the request could be related to a micro-transfer verification process, a standard procedure. The participants are waiting for clarification from zakajm_0 to clear up the situation.

Hello,

I am reaching out to you regarding a problem encountered on your site. I have generated profits through your platform, but I am running into a blockage when trying to withdraw them. I am being asked to deposit an additional sum of money in order to access my funds, which seems unusual and concerning to me.
I would like to get clarification on this situation and know the exact steps to follow to unlock the withdrawal of my profits, without having to make any new payments.

Thank you for reviewing my case and providing me with a solution as soon as possible.

Kind regards,
[Coordonnées]

zakajm_0

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Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

8 comments

koalagris

Mentor1 year ago

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Hello everyone,

If we're talking about micro-transfers, these are credits (not debits) of a few cents, used to confirm a bank account, which are then automatically withdrawn from the account.

So I don't really understand how this can be considered, I quote, "depositing an additional sum of money"....

Best regards

P.S.: no news from the poster, let's wait for their reply, and especially to find out what customer service told them.

francexpressdeal

Mentor1 year ago

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@koalagris

it's nice of you to explain the micro-transfer system to us 🙂

"So I don't really understand how it can be considered, I quote, " depositing an additional sum of money"...."

it's precisely up to @zakajm_0 to explain it to us... At least if he can be bothered to come back...

koalagris

Mentor1 year ago

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I don't have the gall to explain it to you, to you and Lingma: I'm just summing up the question and the different answers.

It goes without saying that the person concerned is expected to provide the details that will make it possible to know exactly what he's talking about; that was precisely the point of my post: we too often get lost in conjecture because of imprecise questions...

francexpressdeal

Mentor1 year ago

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@zakajm_0

"I am being asked to deposit an additional sum of money in order to access my funds"

If it's ridiculous amounts like €0.01, then it's indeed the micro-transfer procedure explained by @lingma85 (Hello lingma85 🙂)

In that case, I take back what I said earlier because, as you presented it, I was thinking of much larger sums...

lingma85

Mentor1 year ago

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Hello @zakajm_0

As a new seller, eBay has to check that the bank account that is supposed to receive the funds from your sales actually belongs to you.... hence this request for a "micro-transfer"....

If you refuse, you will never get the proceeds from your sales...

Here is what eBay says about it----->

"Using micro-transfers

You can also verify your account using two micro-transfers (small-value payments) sent to your linked bank account.

To verify your account using micro-transfers:

Sign in to Seller Hub or My eBay.
Select the banner to verify your bank account.
Select Verify using micro-transfers.
Once the micro-transfers have arrived in your account (1 to 3 business days), sign in to Seller Hub or My eBay.
Select the banner to verify your bank account and enter the micro-transfer amounts.

Micro-transfers can take up to 3 business days to arrive in your account. We will send you an email to confirm that they have been credited to your account. The micro-transfers will be withdrawn from your bank account after a few days.

Best regards