Payment card registration problem
Summary: antdes1803 reports a problem with registering their bank card on eBay, which is preventing the transfer of their sales funds. Despite using valid cards, an error message keeps appearing. koalagris recommends contacting customer service to resolve the situation.
As a buyer and seller on eBay for quite some time, I am having a problem today registering my bank card for selling fees and thus receiving my funds.
Let me explain: I made several sales over the last few days, I am not an occasional seller, the funds are clearly available in my eBay account but the payout is blocked because my payment card is not valid even though it is my usual card that works without any problem.
When I try to register another card, a red message appears at the top of the page stating that "this card is not valid, please add another one" or "we were unable to verify your payment method, please select another one".
Meanwhile, my funds cannot be paid out even though I am presenting them with two perfectly valid cards.
Thanks in advance for your help.
1 comment
koalagris
Mentor1 year agoGood evening @antdes1803
The best thing is to sort it out with customer service:
https://www.ebay.fr/help/selling/getting-paid/recevoir-le-paiement-des-objets-vendus?id=4814&st=3&pos=1&query=Recevoir%20le%20paiement%20des%20objets%20vendus&intent=recevoir%20paiement&lucenceai=lucenceai&docId=HELP1448
Contact link all the way at the bottom of the help page
Best regards