How to contact eBay by email or phone for help with a seller who doesn't send the right RMA for returning the product, which is under a 2-year warranty and no longer works Need help
If your seller is based abroad, they won't send you a return label, which makes sense.... so the return will be at your expense..
As for the battery, the supplier's warranty is personal... at least as far as French law is concerned..
On the other hand, if your purchase was made more than 30 days after delivery, eBay disputes no longer apply, whether it was bought in France or abroad.
You should try contacting the seller directly if they're a business seller and see with them how to sort out this issue, because the site won't do anything for you (if the receipt date is more than 30 days ago).
lingma85
Mentor2 years agoHello @fratort-58
If your seller is based abroad, they won't send you a return label, which makes sense.... so the return will be at your expense..
As for the battery, the supplier's warranty is personal... at least as far as French law is concerned..
On the other hand, if your purchase was made more than 30 days after delivery, eBay disputes no longer apply, whether it was bought in France or abroad.
You should try contacting the seller directly if they're a business seller and see with them how to sort out this issue, because the site won't do anything for you (if the receipt date is more than 30 days ago).
Regards
fratort-58
OP2 years agoThanks for your reply
Best regards
jacquelinedu36
Mentor2 years agoHello,
Buy since when?
or ?
has the 30-day period for making a claim passed?
Ebay won't do anything
Contact ebay at the bottom of the page " help "