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Dispute management issue
Summary: guildup-5641 ordered an item from a seller and received an incorrect tracking number. After filing a claim on eBay, a new tracking number was provided, but the package has been stuck since July 13. lingma85 recommends contacting eBay customer service to resolve the issue.
Hello everyone
I ordered an item from a seller
This seller shipped it with an incorrect tracking number.
Since the item wasn’t arriving, I filed an eBay claim.
Following this claim on July 30, the seller entered a new tracking number that works, but the tracking shows that the package has been in processing at the postal platforms since July 13.
Do I need to take any action to finally get refunded for this purchase that will never arrive?
lingma85
Mentor1 month agoHello @guildup-5641
Contact Customer Service here--------->
eBay Customer Service
Explain what you just reported here and ask them to fix the problem.
Best regards
.
guildup-5641
OP1 month agoThanks, it’s good, the matter is closed, without you I wouldn’t have found out how to contact eBay