Problem when sending | Community Mentor Help

emifroe-0 · 2025-01-05T09:26:04.501000Z

HelloI made a sale. Shipping via Mondial Relay. The problem is that on the label provided by eBay the customer's phone number is wrong and they put mine. So I'm the one receiving the parcel pickup code... I tried sending it to my buyer by eBay message but they're totally ignoring me... So tomorrow will be the last deadline to pick up the parcel... If the buyer doesn't pick it up, what happens? Will I have to pay additional fees?Also, I can't contact eBay by email!? In the contact options I only have a phone contact option and it doesn't work. Can someone give me eBay's email address?Thanks for your help.

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Problem when sending | Community Mentor Help | eBay France