Problem sponsoring an ad

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Summary: taumadiney is having a problem with eBay's ad sponsorship feature, not finding the usual button to sponsor. francois-o replies by suggesting several possible causes, such as the listing already being sponsored, ineligibility due to the product category, or technical issues with the browser. He advises clearing the cache and cookies, checking eBay's help page, and contacting customer service if needed.

Hello everyone,

I’m currently running into a problem with eBay’s ad sponsorship feature,

and I was wondering if anyone else has already had the same issue.

When trying to sponsor an ad, I don’t see the usual button to do it.

Does anyone have any advice or tips for fixing this problem?

Did I miss something in the settings?

Thanks in advance for your help!

taumadiney

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Posted 2 years ago·Last reply 2 years ago

1 comment

francois-o

2 years ago

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Hello @taumadiney ,

I'm sorry to hear that you're having difficulties with eBay's ad sponsorship feature.

It's possible that you don't see the usual sponsorship button for a few reasons:

- The listing you are trying to sponsor may already be sponsored or being processed.

- You may not be eligible to sponsor listings because of the product category or the type of account you have.

- You may also be experiencing technical or compatibility issues with your browser.

I invite you to clear your cache and cookies. You can also consult our help page about sponsored listings: https://www.ebay.fr/help/selling/listings/promoted-listings-overview/promoted-listings-standard?id=4164&st=3&pos=1&query=Annonces%20sponsoris%C3%A9es%20Standard&intent=sponsorise&lucenceai=lucenceai&docId=HELP1083

As a last resort, you need to contact customer service. To do this, go to the bottom of our help page and click => Contact us.
Choose the option that suits you best and an agent will call you 🙂.
Here is the direct link: https://www.ebay.fr/help/home

Regards

François