Locked
Discussion interactions are currently paused.
Issue with final order price
Summary: axl1789 ran into a problem with a product offer at 500 AUD that came up as 600 AUD at checkout because of VAT and shipping fees. francexpressdeal explained the situation and suggested contacting the seller to correct the cancellation that was mistakenly requested. In the end, the seller canceled the order, but axl1789 noticed inconsistencies in the cart. Everything was eventually resolved.
Hello,
I made an offer this morning on a product priced at 500 AUD, and it was accepted.
When I click to finalize the purchase, I see that my cart is filled with the item at 600 AUD (instead of 500).
Have a good day
8 comments
axl1789
OP1 year agoEverything is sorted, thanks
axl1789
OP1 year agoIt's weird, I see the new item for sale, but still the old one not canceled in my cart
axl1789
OP1 year agoI still see it in my basket, I guess it just takes time for everything to update
axl1789
OP1 year agoSo the seller cancelled it
francexpressdeal
Mentor1 year ago@axl1789
"So the seller canceled it"
contact him to explain the situation to him. He'll probably relist the item for sale.
francexpressdeal
Mentor1 year agoHello @axl1789
the difference comes from the import VAT amount (20%) since it's a purchase from outside the EU.
axl1789
OP1 year agoOkay, alright, there’s also the price of 72 AUD for international shipping.
So everything is normal? But I ended up going a bit fast and I made a cancellation request.
francexpressdeal
Mentor1 year ago@axl1789
contact the seller, explain to them that you made a mistake and ask them to refuse the cancellation request (I'm not sure whether you can cancel it yourself).
Once that’s done, complete the purchase.