Problem with the amount refunded to a buyer | Community Mentor Help

sam-paris75 · 2024-03-27T20:35:08.323000Z

Good evening, I sold an item for an amount of €351. The buyer paid 351 + 21 for shipping, so €371 in total. There were €11.51 in fees, so I received €360.49. The buyer requested a return. Following a dispute, eBay automatically took €371 from my account to reimburse the buyer. The problem is that I had only received €360.49. So I’m basically getting screwed out of the €11.51 in fees. Is this normal? How do I ask eBay for this reimbursement? Thanks in advance for your help

Discussions

Problem with the amount refunded to a buyer | Community Mentor Help | eBay France