Account verification issue

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Summary: xbunnysextoys expresses frustration about an eBay account verification that has been going on for more than a week, resulting in an unjustified restriction. They provided all the necessary documents, but their account remains restricted, preventing communication with customers and blocking funds. lingma85 advises contacting FEVAD to resolve the problem.

Hello,

it’s now been more than a week since eBay has been verifying my account; it was restricted because of a likely inconsistency issue in my business information. I should point out that I’ve had this account for several years with the same business and I’ve never had this problem.

I listed the business name as: GUARINI TECH, which is my trade name or brand name.

I am self-employed and this trade name is listed on my K-bis extract; I also sent my annual turnover tax return along with the K-bis extract to prove this trade name and have my account reactivated.

After a week, still no news. Every time I call to ask what’s going on, I’m told I’ll be called back during the day, which is obviously false.

So can someone tell me how long eBay takes to verify information that is publicly available and verifiable? Information that absolutely did not require my account to be restricted.

Also, I can’t reply to my customers because messaging is also restricted during the verification period, along with the funds blocked on my account.

The pro shop subscription was also automatically removed, so I now have -€590 in listing fees (because yes, the listings are still available) that I should never have had on my account.

I’d really like to know how far the level of incompetence will go?

Thank you.