Refund issues for a lost parcel | Community Mentor Help

poc_thn_sbsgig · 2023-12-29T10:57:55.761000Z

Hello, I'd like to know who I should contact to sort out the following problem: as a seller, I sent via Mondial Relay, as stated in the listing, a parcel that was lost and officially marked as damaged by ML. On my side, I refunded the buyer, and after speaking with a Mondial Relay manager on the phone, he confirmed that a refund had been made to eBay on December 18. However, after contacting eBay, the person I spoke to told me to check with Packlink, except that my shipment was made via Mondial Relay, as proof shows, because my MR account is directly linked to eBay to make sending parcels easier.How should I proceed after this and to whom was the parcel refunded, since to this day I have received absolutely nothing.Thank you for your help.Happy holidays.

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Refund issues for a lost parcel | Community Mentor Help | eBay France