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ISSUE WITH THE KLARNA PAYMENT MODULE
Summary: lamodejurassienne2013 expresses frustration over a problem with the Klarna payment module on eBay. As a professional seller with more than 1,000 listings, the Klarna symbol has disappeared from their listings, preventing customers from seeing the option to pay in three installments at no extra cost. Despite several attempts to contact eBay, they only receive inadequate automatic replies, which has already led to the loss of a sale. They are desperately looking for clear answers and a solution to this problem, hoping that someone at eBay will finally help them.
Hello,
Fed up with writing to a robot (four times at that), a robot that just keeps sending me the same endless eBay help pages while I PERFECTLY KNOW how to read..., I have a big problem with my sales on my eBay: professional seller, I have more than 1000 listings online and when the KLARNA 3-installment payment module appeared, eBay integrated it (I imagine, since we have no control over that) into my listings and I UNDERSTOOD very well that it applied to purchases between €35 and €1500! No need to repeat that to me a fifth time! But yesterday, disaster: the little pink KLARNA symbol no longer appears in my listings, nor below the item price, the 3 possible installments depending on the price shown...
I wrote to eBay 4 times yesterday but I NEVER got an answer to my question (they keep sending me the same advice, namely advice addressed TO BUYERS) whereas I am THE SELLER and I would like eBay to correct my listings so KLARNA is included again! And don’t come tell me (as you did yesterday several times) that it’s because of an outdated version of eBay on my tablet or computer because when I scroll through the "HERMES scarves" section for example, I can perfectly see the little KLARNA symbol displayed on other sellers’ listings (private sellers) for the most part. Does that mean this payment method is not allowed for professional sellers?
And of course, there’s no proper way to reach them because if I click on "call me": they can’t find me and yet it’s the RIGHT mobile NUMBER that’s listed (I checked!) and when I write to customer service: I get replies from different robots (who introduce themselves with names...) and they all answer me the same thing and completely miss the point! Right now, it’s Christmas and because of this, I missed the sale of an Hermès scarf yesterday because the customer wanted to pay in 3 installments at no extra cost but obviously, since I no longer have KLARNA included in my listings, she couldn’t see it displayed!
I hope I was clear and that someone (a member or maybe someone who happens to work in eBay France customer service) will FINALLY respond to my request!
La Mode de Nadine
