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Problem with receiving an item that wasn’t ordered?
Summary: yv_10715 received the wrong book via Mondial Relay following an order on eBay and is looking for help exchanging the item. *miss-tigri* advised contacting the seller directly to start a return using the provided link. Another response clarified that this is a user forum and explained how to contact eBay customer service.
Hello, I ordered a book from the eBay seller (book ORDERED: on "THE 22LR)"; however, I picked up TODAY from Mondial Relay another completely different book? (routing error or packing error?) ( book ERROR: "the Americans. by Gièvres)" that I never ordered; Could you intervene with the seller so that I can return this book to them in exchange for the one I ordered and paid for (book on the 22 LR) or alternatively send me their phone contact details so we can arrange to return their book... awaiting your prompt reply, please accept my sincere salutations. Kind regards; yv-10715
koalagris
Mentor8 months agoHello,
You are here on a forum between users...
You’ll find a contact link to customer service all the way at the bottom of the help page posted by @*miss-tigri* (🤗)
Best regards
*miss-tigri*
Mentor8 months agoHello
It's up to you to contact the seller by making a return request
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=7