Object return problem | Community Mentor Help

katalann · 2026-01-17T04:52:46.741000Z

Hello, I bought a Kindle e-reader on eBay with Buy It Now, I bought a green one with a green case in very good condition, I received a black one with a green case in worse condition than in the listing. The seller accepts the return, I dropped the parcel off in a Mondial Relay locker, I received no notification but tracking shows it did arrive at its destination at a relay in his region. Ebay closed the return because they think I did not send the item back. Of course I contacted the seller to tell him the parcel had arrived, but no response from him. I’m trying to open a dispute with Ebay but it’s impossible because it tells me the case is closed because I did not send the item back in time. I have a video proving that I packed the parcel properly and another proving that I did drop the parcel off in the locker. What solution can I have now? Thanks in advance.

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