Hello, I'm having a problem with a client: he ordered the product, the handoff is done in person, and he tells me that it should be shipped, but I don't have a shipping label. What should I do? I'm confused, thank you for your help
You need to tell your buyer that the transaction has to be canceled in order to make a shipment, because the process is different from an in-person handoff------> Cancel an order as a seller | eBay
( for the reason------> buyer error on delivery..)
Then you relist the item with the shipping costs for your buyer if they are still interested.
Once they have been refunded, remember to ask for the credit on commission---> Fee credits | eBay
lingma85
Mentor2 months agoHello @abracadabra_125
You need to tell your buyer that the transaction has to be canceled in order to make a shipment, because the process is different from an in-person handoff------> Cancel an order as a seller | eBay
( for the reason------> buyer error on delivery..)
Then you relist the item with the shipping costs for your buyer if they are still interested.
Once they have been refunded, remember to ask for the credit on commission---> Fee credits | eBay
Best regards