Defective product and unresolved return | Community Mentor Help

arnleo-6072 · 2025-11-03T13:54:56.579000Z

Subject: Problem with order no. 02-11735-55868 – Defective product and unresolved returnHello,I am contacting you regarding an order, for the item purchased from the seller, a mixer tap that I received a little over a year ago.The mixer tap was installed and used very sparingly. However, a few months after use, it developed an electrical fault: it only worked intermittently and required several attempts to operate.I insisted on being able to return the product, taking the shipping costs on myself. For 4 months, I waited without ever receiving my product back. The seller successively told me that the product had been repaired, that it had been lost, then that it had been sent back… but I never received it.Customer service is extremely unprofessional: communication is almost nonexistent, follow-up is nonexistent, and the product quality is appalling.I am asking for your help in obtaining a quick resolution to this problem and preventing this kind of practice from happening again.Thank you for your attention.Kind regards

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