Pre-ordered product not received for over 60 days | Community Mentor Help

kleakal80 · 2025-10-21T15:08:10.607000Z

Hello, I bought a Barbie doll on pre-order on May 20, 2025. The seller had indicated that it would arrive in October, but now they no longer confirm the shipment. They tell me that if I want a refund, I have to contact eBay because it has been more than 60 days since the payment date.The problem is that the item doesn’t even appear anymore in my options to open a request directly with eBay…Does anyone know if I can do anything in this case? Thanks in advance!

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Pre-ordered product not received for over 60 days | Community Mentor Help | eBay France