French Comedy Program | Community Mentor Help

famas0 · 2023-07-25T16:20:53.880000Z

Hello, I sent an item by tracked letter. La Poste says that the mail was delivered. The buyer opened a dispute for not having received the item. After filing a complaint with La Poste, they say that the mail is lost. eBay is forcing me to refund the buyer even though I have proof of tracking. Why doesn’t the eBay Guarantee work? Thanks for your answers

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