Promotion not applied during a purchase | Community Mentor Help

squallyl11 · 2024-10-19T16:19:59.705000Z

hello, Hello, I am contacting you regarding one of my orders. The seller had listed an offer in which, for the purchase of 5 products, 2 were free. Before placing my order, I sent a message to the seller to let him know that the offer did not apply when I tried to buy. He replied that he would refund me manually if I placed the order. I finally ordered 21 products, telling him that he therefore owed me 6 free products. Unfortunately, after placing the order, he did not respond to my messages, and I did not receive the promised refund. I preferred to wait to receive the products before contacting ebay, but to this day, I still have not received the refund. There are so many categories for requesting different types of help that my case does not appear in the various scenarios, and I would like to be told how to proceed in the hope of getting a refund. Thank you for your help in resolving this problem. Regards,

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