Protection for non-existent sellers? | Community Mentor Help

riley3593 · 2024-01-17T10:10:22.825000Z

Hello, I sold a drone in perfect condition on December 26. I packed it with great care. It already had a carrying case around it and protection inside that case that protects the camera, and everything was packed in foam and cardboard. Sent by Mondial Relay, the package was received in good condition. The very same day the buyer tells me it was broken? He provided me with a photo of the camera in his hand and no longer on the drone? I asked him for more photos - where was the camera protection (which cannot be removed by a fall, only carefully by hand - because there is a safety clip). He provided nothing. I have had an eBay account for 17 years and have never had a problem. The phone advisor told me I had to accept the return. I explained to him that okay, I accept a return but not a refund! The guy must have broken it by accident. So having the item returned broken is one thing, but not having the payment either! When I asked about seller protection, he clearly explained to me that eBay's policy protects buyers rather than sellers. I sent an email to eBay to dispute it with photos of the packaging and the reason for the dispute - no news, no email - nothing!! I am very worried, because my son has already spent the 450 euros he received for his drone buying another one!!! What to do.. I find this very unfair for good sellers. It is impossible to get a phone advisor who sincerely listens to my concerns. Have you had the same problem? Do you know a direct phone number and not this one, or do you have someone there who calls you instead?

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Protection for non-existent sellers? | Community Mentor Help | eBay France