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what to do if a paid item is damaged during packaging
hello,
After receiving approval following payment, I accidentally dropped the stand, which is made of cast iron. The impact on the floor (the basement concrete slab) broke.
What should I do, other than informing the customer?
2 comments
koalagris
Mentor2 years agoHello @nannord44
Refund them, of course...
You need to cancel the transaction:
https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=annuler&lucenceai=lucenceai&docId=HELP1090
And you will have fees:
https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=1&query=Avoirs%20des%20frais&intent=avoir%20frais&lucenceai=lucenceai&docId=HELP1304
Best regards
nannord44
OP2 years agoHello,
thank you for your response. I proceeded to cancel the order . l