what to do if a paid item is damaged during packaging

Question

hello, After receiving approval following payment, I accidentally dropped the stand, which is made of cast iron. The impact on the floor (the basement concrete slab) broke. What should I do, other than informing the customer?

koalagris · Accepted Answer

Hello @nannord44    Refund them, of course...   You need to cancel the transaction: https://www.ebay.fr/help/selling/getting-paid/annuler-une-commande-en-tant-que-vendeur?id=4136&st=3&pos=3&query=Annuler%20une%20commande%20en%20tant%20que%20vendeur&intent=annuler&lucenceai=lucenceai&docId=HELP1090   And you will have fees: https://www.ebay.fr/help/selling/fees-credits-invoices/avoirs-des-frais?id=4128&st=3&pos=1&query=Avoirs%20des%20frais&a...