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What recourse is there for a phone that works poorly with a private seller?
Summary: sinobe47 shares their experience of a problematic purchase of a Samsung A23 from a private seller, noting slowdowns and screen issues. The seller is not taking responsibility, and no warranty recourse seems possible. *miss-tigri* and jacquelinedu36 advise exploring a dispute through PayPal. They stress the importance of buying electronic devices from professional sellers in order to benefit from a warranty.
Hello, 4 months ago I bought a brand-new, still sealed Samsung A23 phone from a well-rated private seller.
At first, no problem. I only noticed a lag in the display on the so-called digital navigation buttons at the bottom, and in the volume when I press the buttons. I chalked that up to the phone or the OS, it’s not an S after all, and it may not even be related to my problem.
Anyway, pretty quickly Android предложed me an update to One UI 6.1, which I did (again, maybe no link...), then a few days later I noticed that the bottom two-thirds of the screen starts freezing from time to time, at first for a few seconds, and now it can last several minutes, and restarting the phone doesn’t always solve the problem. After a while it stops just as suddenly as it appeared...
So I contacted the seller, who replied that there was nothing he could do, that the phone is new, that I must have dropped it (which I didn’t and it has always been protected), and on top of that that he doesn’t have a receipt.
At the time of purchase, it’s true that I didn’t pay attention to the fact that he was a private seller; usually I buy this kind of product from professional sellers... I didn’t think a private seller could sell a brand-new, sealed phone without proof of purchase/sale...
So I guess it’s impossible to ask Samsung for a warranty claim.
I talked to the seller about hidden defects, but I don’t know if I can get anywhere with that...
I bought via Paypal but apparently no dispute is possible for that...
I’m out of ideas and I’m afraid the problem will get worse over time.
Are there any other possible remedies?
Thanks in advance to those who read me and take the time to help me.
jacquelinedu36
Mentor2 years agoHello,
You buy a phone in a shop, supermarket, or an established website because it comes with a 2-year warranty
you don’t buy it from a shop on eBay either; never get an invoice and there’s always a warranty problem
From a private seller, no warranty, and no hidden defects
Try a PayPal dispute >> 6 months
*miss-tigri*
Mentor2 years agoHello
The only recourse would be through PayPal, have you tried opening one there?
https://www.paypal.com/fr/webapps/mpp/problem-purchase
On eBay, nothing more can be done....