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Question about completing a purchase in the cart (combined and reduced shipping costs).
Summary: malko13640 ran into a problem with the "ask the seller for the total" option when finalizing purchases to benefit from reduced shipping costs from the same seller. This option has disappeared, preventing items from being grouped onto a single invoice with reduced shipping. The seller, although efficient, can't solve the problem and hasn't received a clear answer from the site. malko13640 is looking for a concrete solution to this technical issue.
Hello. Question about finalizing a purchase in the cart. I'm used to buying a lot of books from the same seller, and to benefit from the discount on shipping costs I used to have the option on the first cart page to "request total from seller" and they would send me an invoice with reduced shipping costs. But now I can no longer do that because the "request total from seller" tab has disappeared, and so it is impossible for the seller to combine several items on the same invoice with shipping costs reduced to the simple weight of the package. I contacted the seller, who admitted to being powerless and very worried about this technical problem, and said that after contacting the site themselves, they were unable to get a precise answer (a seller who is otherwise very efficient and whom I have known for a long time). Can I hope for a concrete and effective response to this problem. Best regards.
malko13640
OP1 week agoTo add to my question, I’m bringing up below this post dating from 5 months ago that nobody replied to, encouraging..!!.. note that since then the tab "ask the total from the seller" has disappeared...!!
"All my products have the same shipping method with the same combined offer of €3.75 for a purchase + €0.50 per item.
It works correctly up to the cart but once the customer gets to the payment page they end up with a request for 2x €3.75 which forces them to ask me for combined shipping even though the rules are already set!
Any idea why and how this happens? I have quite a few customers who want to make purchases and end up stuck, and me issuing refunds causes credit notes on invoices that are impossible to manage."