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Received wrong package
Summary: legu_19 received an incorrect parcel after an order in the United States and is having trouble contacting customer service to resolve the issue. koalagris recommends making a return request through eBay by explaining that the delivery is not as expected, emphasizing that it is up to the seller to handle delivery errors.
Following an order placed on April 21 with a USA seller, I received the wrong package today.
After contacting the seller, they told me that a mistake/package swap must have been made at the eBay international center and that I need to contact customer service directly...
Except that.. it's impossible to get in touch with them.. no phone number or email..
Does anyone know how I can proceed?
Thanks in advance,
1 comment
koalagris
Mentor1 year agoHello @legu_19
Your seller is pretty cheeky: it’s not up to you to handle the steps regarding the parcel mix-up, it’s up to him to take care of it since he’s the one responsible for the item being delivered properly.
On your side, it’s very simple: the delivery doesn’t match the order.
From there, you make a return request, and you see it through to the end:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
Best regards