Claim against PACKLINK | Community Mentor Help

littlefr0ggy · 2024-09-24T20:58:41.561000Z

Good evening, I would like some advice regarding my problem please. I sold an item and sent it via a Chronospot shipping label bought on Ebay + insurance. I sent my parcel to Italy on Wednesday, September 18, 2024, and this parcel came back to me on Saturday, September 21, with the reason given that the recipient had exceeded the deadline to collect their parcel. After checking the tracking, it turns out that this parcel never left French territory or even the region. I contacted Chronopost customer service by phone, who confirmed that there had indeed been a problem and that this return was therefore considered abusive. The advisor explained to me that I had to make a claim through the Ebay platform, which I did. This evening I received a message from pacllink Ebay informing me that daccording to the information shown in the carrier's system, the parcel was delivered on Saturday, September 21 (so the date they sent the parcel back to me). Apparently packlink did not take my explanation into account at all and did not carry out the necessary investigations. I would like to be reimbursed for the shipping costs as well as the amount of the insurance I paid because the service was not provided on their side. What do you advise me to do, knowing that I have already explained my issue to PACKLINK twice? thank you in advance for your feedback

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