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Claim for my package
Summary: bernardelvill0 expresses frustration over not receiving a mini fridge ordered via eBay, despite delivery being arranged for in-person pickup. Several participants explain to him that in-person handoff means he has to go pick up the item from the seller. bernardelvill0 says he tried contacting the seller with no response and is worried about eBay's inaction in this dispute. He is advised to cancel the transaction or open a dispute, but he fears that may no longer be possible given that the order dates back to early January. The discussion escalates with a few unfriendly exchanges.
I haven't received my €100 order for a mini fridge. Admittedly, I agreed to a hand delivery and it was supposed to arrive on 18/01/26. Today is 30/01 and I haven't heard anything at all. It's absurd to provide services like this. The seller has all my contact details, so why isn't he telling me anything? The communication on EBAY is not serious at all. I have all my numbers ready to receive my parcel, but I have no news, neither on my messaging nor on my phone. What is all this supposed to mean!!!!!!!! with all my order numbers and so on....... it's unacceptable that with a site like IBAY this happens like this.?? To whoever it may concern. Thanks
[Message modified by moderation]
*miss-tigri*
Mentor5 months agoHello
If you can’t look up your purchase, request cancellation of the transaction
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=Annuler%20&lucenceai=lucenceai&docId=HELP1019
Or open a dispute for item not received
bernardelvill0
OP5 months agoHello, it's too late, the order is from early January, and besides I don't know how to make a claim. On disputes, nothing concrete comes of it and it doesn't lead anywhere. Why doesn't EBAY intervene in this kind of conflict.
koalagris
Mentor6 months agoHand-delivery = no shipping, you go pick up the item from the seller.
bernardelvill0
OP5 months ago[Message deleted - personal attack]
koalagris
Mentor5 months ago@bernardelvill0
You mostly proved that you hadn’t understood the sales conditions, I quote you "Sure, I accepted an in-person handoff and it was supposed to reach me on 01/18".
An item to be picked up AT the seller’s place is in no way a delivery that’s supposed to come to you...
Needlessly attacking others doesn’t change anything.
Besides, yesterday I gave you, on your other duplicate question, the link to open a dispute, so instead of barking into the void, do something!
bernardelvill0
OP5 months ago[Message deleted by moderation - We remind you that exchanges on the forum must remain respectful and courteous.]
koalagris
Mentor5 months agoIt’s clear that since you’re not able to understand them or follow them, there’s hardly anything to discuss.
bernardelvill0
OP5 months ago[Message deleted by moderation]
francexpressdeal
Mentor5 months ago@bernardelvill0
don’t talk about respect after your post yesterday...
As for continuing to post on the forum, the only point of it (for you!) is to use it as an outlet. Which you do very well, by the way.
As for getting any help from the people involved, something tells me you’re going to be waiting a long time...
*miss-tigri*
Mentor6 months agoIt's up to you to contact the seller to set the date for the handover in person ..
If you want delivery, you'll probably have to cancel the transaction and redo it with the appropriate shipping costs ..
bernardelvill0
OP5 months agoI forgot to arrange a date with the seller, it was the first time I bought on EBAY. Nevertheless the seller did see that I had made a mistake and that is not why he contacted me, I sent him many messages to explain, but never got a reply??? What I don’t understand is that after a certain amount of time with a claim; EBAY does not intervene. I was able to see the large number of disputes on this site, and there’s no problem, it just keeps going.!!!!?? How can I find the destination again when I ordered my product?? I found all the order numbers, I have everything except the destination of the item? Yesterday I sent another message to this seller (more or less dishonest!) telling him that it’s my fault but that we can fix this, but this man decided to keep his parcel and not respond to my many complaints on his site. And above all, doing business on a renowned site that lets this improper BUSINESS happen. JUSTICE will have to step in because I am going to file a formal complaint against [Supprimé] and against EBAY. Done today 11/02/ 2026
[Message edited by the moderation team: the forum does not allow accusations, publicly calling out a user, or defamatory remarks.]