claim for a purchase not received | Community Mentor Help

cathietricot · 2025-02-20T10:52:20.609000Z

Hello, a customer tells me on 18/02 that his purchase from 26/01 has not reached him. Yet, I sent it off by green letter that same day, as well as another purchase for another customer who, for his part, did receive his purchase. I sent him an email on 18/02 but he did not reply. I followed up today and I am waiting for his response, knowing that if nothing is done before the 21st, I will be the one who gets a bad rating. Why is it always the seller who loses out with EBAY and has to refund?

Discussions

claim for a purchase not received | Community Mentor Help | eBay France