Claim for loss on eBay shipping support service impossible | Community Mentor Help

wanapop · 2023-09-15T14:40:32.990000Z

I insured and shipped a parcel via the Ebay shipping platform, choosing Ebay's PACLINK service and it is impossible for me to file a claim The page leads nowhere, and everything suggests that this is done on purpose... https://support-ebay.packlink.com/hc/fr-fr email and shipping number are accepted, then we upload all the requested documents: Amount, invoice, proof of deposit etc etc but when you click on "continue", the page refreshes but nothing moves forward and no one can be informed that we want to file a claim. Meanwhile the funds are blocked. I called eBay, who are not helping me get my claim through, but are advising me to file a claim with Mondail Relay... Yet I don't have a Mondial Relay invoice, but a Packlink invoice!!! Obtained via the Ebay shipping platform and paid on Ebay. I insist on the phone that they help me submit my claim for loss on Ebay, so the Ebay advisor then advises me to create an account on Packlink Pro.... outside Ebay.... no comment... Any feedback from someone who has had this unpleasant experience would be useful to me. Thanks

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Claim for loss on eBay shipping support service impossible | Community Mentor Help | eBay France