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Claim for loss on eBay shipping support service impossible
Summary: wanapop shared their frustrating experience with parcel shipping service through the eBay platform, using the PACLINK service. They are having difficulty submitting a claim for a parcel declared lost by Mondial Relay, because the Packlink claims page is not working. Despite calling eBay for help, they only received unhelpful advice, such as creating an account on Packlink Pro. wanapop is asking for feedback from others who have had similar experiences.
I insured and shipped a parcel via the Ebay shipping platform, choosing Ebay's PACLINK service
and it is impossible for me to file a claim
The page leads nowhere, and everything suggests that this is done on purpose...
https://support-ebay.packlink.com/hc/fr-fr
email and shipping number are accepted, then we upload all the requested documents:
Amount, invoice, proof of deposit etc etc
but when you click on "continue", the page refreshes but nothing moves forward and no one can be informed that we want to file a claim.
Meanwhile the funds are blocked. I called eBay, who are not helping me get my claim through, but are advising me to file a claim with Mondail Relay... Yet I don't have a Mondial Relay invoice, but a Packlink invoice!!! Obtained via the Ebay shipping platform and paid on Ebay.
I insist on the phone that they help me submit my claim for loss on Ebay, so the Ebay advisor then advises me to create an account on Packlink Pro.... outside Ebay.... no comment...
Any feedback from someone who has had this unpleasant experience would be useful to me.
Thanks
wanapop
OP3 years agoI forgot to mention, of course, that the parcel is declared not delivered, "damaged", by Mondial Relay, the carrier chosen by Packlink when purchasing the transport service on the Ebay platform.