Claim for uncompleted sale | Community Mentor Help

pievais0 · 2025-10-17T17:55:40.640000Z

Hello, I filed a claim for a sale where I refused the package that came from Japan. Customs duties were requested from me upon receipt and I refused the package. I want to be refunded for this purchase. But the seller is no longer responding and eBay asked me to wait 48 hours before giving me any information... This was on September 23 and still no response. How can I contact eBay directly? I don't see any way on their site to reply to their latest email or send a new one. Thank you for your help. Pierre

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