Discount on a payment already received | Community Mentor Help

yannumismate · 2024-10-10T15:56:36.661000Z

Hello, A buyer made a payment for two items and, therefore, two shipping fees. Once this payment was made, he asked me to apply a discount to one of the two shipping fees, which I agreed to do. However, it seems that this change can only be made before the buyer has completed the payment, which means I can no longer offer him the discount he is asking for. Do you have a solution to this problem? Thank you in advance.

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Discount on a payment already received | Community Mentor Help | eBay France