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Hello, I can't seem to return this item that no longer works. How do I do that?
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Hello, I can't seem to return this item that no longer works. How do I do that?
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marm4254_8kxlug15zj
OP6 months ago*miss-tigri*
Mentor6 months agoHello
The ebay guarantee is 30 days from delivery.
The 3 years, it's up to the seller to honor it.
If it's a French professional seller, send them a registered letter, but if it's a foreign one, you'll have a hard time getting the upper hand.
If by chance you paid by paypal, you have 180 days to file a dispute.
koalagris
Mentor6 months agoHello @marm4254_8kxlug15zj
On ebay the deadline to request a return for an item that doesn’t conform is 30 days from the delivery date.
Beyond that, and if you bought from a professional seller offering a warranty, it’s handled exclusively between you and the seller.
Best regards
marm4254_8kxlug15zj
OP6 months agonext day, and this item broke down about two weeks ago
roughly, and since it’s under warranty ( 3 years ) I would have liked to exchange it to
get another one.
lingma85
Mentor6 months agoGood evening @marm4254_8kxlug15zj
This issue needs to be dealt with directly with your seller.
Contact the ------> Contact a seller | eBay
eBay's help as a site ends after the month following receipt of the purchase...
S ince the seller promised you a warranty, they are therefore a professional and their contact details are on their listings if you've misplaced them.
If they are French, send them a letter... then a formal notice if they don't respond, telling them that you are reporting them to the DGCCRF in their city. ( generally, that gets a reaction... )
If the seller is foreign.. you can just give up because the cost of the procedures is very high...
There may still be a way out if you paid by paypal....
- you have the option to open a dispute ( or see about an arrangement ) with this payment method within 180 days of a purchase...
Best regards
marm4254_8kxlug15zj
OP6 months agooffered by eBay. So what do we do, because as soon as I received the part on
30-12-2027 it was installed directly on the vehicle and this part
broke down 15 days ago. This is the 1st time I’ve run into a
problem like this with eBay and it’s not nice of you to keep bouncing
the issue back and forth with the seller because in the meantime I don’t have a vehicle
!!!!!!!!!!!!!!!
koalagris
Mentor6 months ago" the 3-year warranty is offered by eBay" = false, it's the seller's responsibility.
"it's not very nice of you to pass the buck to the seller" = Here it's a forum between users...
"So what do we do" = you've already been answered, read it again.
lingma85
Mentor6 months agore....
You write--->
"It’s the first time I’ve run into a problem like this with eBay, and it’s not good of you to keep passing the buck with the seller."
It would seem that this seller is showing a certain amount of bad faith...
If everything is true....--->
Then you don’t need to be polite...
- it’s directly a registered letter with acknowledgment of receipt, ordering them to do what’s necessary to fulfill their warranty obligations/promises within a timeframe you determine, otherwise you put together a file for the DGCCRF... (which should be done right away with a copy of the listing as well as your email exchanges... etc..)
This "institution" is there to defend users’ interests against the slick operators who want to shirk their professional responsibilities...
clt