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close my account
Summary: machals-2 expressed frustration after canceling a dress sale on a website because the item had been sold elsewhere. The customer requested a refund, but neither she nor the buyer received any response from customer service. machals-2 also wants to close her account because the site is difficult to use and it’s hard to get support.
I posted an ad for a dress three months ago. On July 3, 2026, a customer signed up to buy it, but I canceled the sale because the dress had already been sold elsewhere. I forgot to delete the listing. The buyer contacted me by message to ask for a refund, but you did not respond to either her messages or mine regarding the cancellation of the listing. I therefore ask you to please refund her. I did not provide my bank details so as not to delete the listing. Please confirm to me that the listing has indeed been canceled, as the dress is no longer available and was sold on another site. I hope you will improve your customer service.
Why are you asking me for my bank details when I canceled my order because the product was unavailable ? Why are you asking me for this information ?
I would also like to close my account because the website is complicated and I did not understand anything. I looked for customer service, but without success.
*miss-tigri*
Mentor1 month agoHello @machals-2
Ebay needs your bank details to collect the commission on the sale ..
It will be complicated to close the account as long as the fees are not paid
https://www.ebay.fr/help/account/changing-account-settings/fermer-votre-compte?id=4199&st=3&pos=1&query=Fermer%20votre%20compte%20&intent=Fer&lucenceai=lucenceai&docId=HELP1078