Dispute resolution

Question

Hello, I’d like to share my experience with you: I buy a perfume on November 30 to give on December 7 for a birthday. The seller, who nevertheless has a 100% rating, says the parcel was sent with Colissimo on December 2, without being able to provide the tracking number in eBay... So after 48 hours I ask him for the tracking number to find out where my parcel is. The seller tells me he can’t find it, which seems suspicious to me. On December 9, still no perfume; the birthday has passed since the...

lingma85 · Accepted Answer

Hello @norton57-08     If you are unhappy with the decision made by ebay on a dispute, you need to contest it here----> Dispute an eBay decision regarding a return or a missing item for buyers | eBay     Kind regards